Video Introduction: On the Daily Program with Drs. Jennifer Thomas and Gary Chapman
TEDx Talk: Getting the Last Word With Apology
The New York Times “Accentuating the Positive to Angry Customers“
The Washington Post “Sizing Up the Sincerity of Corporate Apologies”
Thriving Family Magazine “When Your Apology Falls Flat”
For media inquiries, call 336-254-4325.