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Video Introduction: On the Daily Program with Drs. Jennifer Thomas and Gary Chapman

TEDx Talk: Getting the Last Word With Apology

The New York Times “Accentuating the Positive to Angry Customers

The Washington Post “Sizing Up the Sincerity of Corporate Apologies

Focus on the Family Daily Radio Program Overcoming Barriers to Forgiveness Part 1 & Part 2

Thriving Family Magazine “When Your Apology Falls Flat

 

 

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