J.C. Penney Gives a Cheap Apology to America
J.C. Penney launched a 30-second apology advertisement. This is rare. I give them credit for offering a mea culpa. However,… read more
The Best and Worst Apologies of 2010
I’ve been rating the good, the bad, and the ugly among public apologies again this year. The best public apology… read more