In our book, When Sorry Isn’t Enough, Gary Chapman and I talk about five essential parts of an apology. Our apology survey showed that the evidence of sincerity in apologies differs from person to person. In this blog post, I’ll examine one of our languages of apology in detail. Apology Language #1: Expressing Regret [linkback] When Sorry Isn’t Enough.
In our book, When Sorry Isn’t Enough, Gary Chapman and I talk about five essential parts of any apology. In this blog post, I’ll talk in detail about our first Apology Language: Expressing Regret. Regret focuses on what you did or failed to do and how it affected the other person. The offended one is hurt, and they want to know that you “get it.” Beyond saying, “I am sorry”, what else can you do? An apology has no impact unless it’s specific. [linkback]
Last week, I had an engaging 45-minute radio interview with Debbie Chavez. To listen online or download the podcast, click here…. read more