Is anyone waiting for an apology from you? Are you waiting to hear words of apology from someone else? In talking with people about apologies, I’ve found that more people than not would like to hear an apology today. [linkback]
What we have discovered in our research is that there are five fundamental aspects of an apology. We call them the five languages of apology. Each of them is important. But for a particular individual, one or two of the languages may show your sincerity more effectively than the others. That is, when you cover their primary language of apology, you make it easier for them to genuinely forgive you. When you fail to speak their language, it makes forgiveness more difficult.