I’m often asked how I came up with the new concepts in “When Sorry Isn’t Enough”. I co-authored this book with Gary Chapman and it was released in May 2013. Here is an interview in which I answered that question: How did the idea of an apology language first come to your mind? During my six years of graduate training in clinical psychology at the University of Maryland, I made note cards about lessons I learned that might help my future clients. On these cards, I listed may Bible verses and quotes about conflict, forgiveness, grief, marriage, parenting, etc. Ten years ago, I made a note card that listed several different parts of an apology. At that time, I only had three parts of an apology, but I added to the list over the years and finally arrived at our five parts of an apology. [linkback]