A Customer Service Apology by Google: 3 out of 5 stars
———- Forwarded message ———- From: The Google Apps Team Date: Thu, Feb 26, 2009 at 1:37 AM Subject: Google Apps… read more
———- Forwarded message ———- From: The Google Apps Team Date: Thu, Feb 26, 2009 at 1:37 AM Subject: Google Apps… read more
Bernard L. Madoff (pronounced like ‘Made-Off’ with the money) was taken to jail today after pleading guilty to running a… read more
I’ve awarded 3 stars (out of a possible 5 stars) for Fonda’s 1988 apology. In the statement, she did a good job of expressing her regrets and admitting her mistakes. In a sign of sincere repentance, she looked towards the future and said that she will always carry the burden of her mistakes with her. [linkback]
Before Gary Chapman and I wrote When Sorry Isn’t Enough, we surveyed 400 people about what they look for in… read more
Geithner apologizes for not paying $34K in taxes I’ve devised a rating system based upon the book I co-authored with… read more
I’d like to recommend http://blog.perfectapology.com/ to my readers. Here is a post they made about my comments last month: As… read more
The following letters from Ted Haggard, former senior pastor of New Life Church in Colorado, and his wife, Gayle, were… read more