For more than a decade, Jennifer’s books, speaking engagements, and resources have helped others:
Jennifer is the co-author of The 5 Apology Languages™ (previously published as When Sorry Isn’t Enough™) with Dr. Gary Chapman). Her books have been translated into twenty foreign languages.
Her expertise helps readers and leaders know the right things to say to keep growing. Jennifer prevents mishaps from becoming deal-breakers.
Jennifer has a Ph.D. in Clinical Psychology & Community Psychology from the University of Maryland. She earned a BA in Psychology from the University of Virginia.
Sign up for my e-newsletter and receive a downloadable apology language profile.