Media
Explore the Power of Apology: Jennifer Thomas' Insightful Media Collection
Welcome to Jennifer Thomas' insightful media collection, where we delve into the transformative power of apology. Join us on a journey of understanding, healing, and growth as we explore the nuances of human connection and the profound impact of sincere apologies. Through articles, interviews, podcasts, and more, Jennifer Thomas invites you to explore the depths of forgiveness and the pathways to stronger, more resilient relationships. Embark on this journey with us as we uncover the true essence of apology and its ability to shape our lives for the better.
Getting the last word with apology | Jennifer Thomas | TEDxGreensboro
I'm sorry often is just not enough. This talks helps us understand what a person needs to hear and experience as opposed to what the other person says. What we say meets our needs; but what someone hears may or may not meet their needs. Jennifer is a practicing psychologist and author focusing on communications and relationships. Her focus is offering seminars and sessions for leaders, managers, and individuals on increasing effective positive communication and interaction.
In the fast-paced world of customer service, encountering irate customers is inevitable. However, as highlighted by industry experts like Jonathan Rick of Levick Strategic Communications and psychologist Jennifer Thomas, the key lies in active listening and empathetic engagement. By acknowledging their grievances and demonstrating a genuine commitment to understanding and resolving issues, businesses can not only diffuse anger but also foster stronger customer relationships.
Although there's no magic formula for determining whether an apology is genuine, there are indicators of good faith, experts say.
People have different apology languages just like they have different love languages. A person may apologize, but the apology is not perceived as sincere because it's spoken in a different language.
The Power of Personalized Apologies: What Do You Need to Hear?
In a revealing conversation, Dr. Jennifer Thomas explores the disconnect that often occurs when apologies are given but not felt. Sharing a personal story, she highlights the importance of asking, "What do you need to hear?" to ensure that apologies resonate and heal. This insight underscores the need to align our apologies with the specific needs and expectations of the recipient, paving the way for genuine understanding and reconciliation. Dr. Thomas encourages us to reflect on our own apology styles and consider how they align with the apology languages of those we care about.
