Welcome to my blog. I’m a psychologist and the co-author (with Gary Chapman) of When Sorry Isn’t Enough. I share tips about What to Say When challenging conversations arise. I also consult with companies about apologies. I’ll check back in frequently to chime in on the conversation here.
A while back, Gary Chapman and I traveled to Colorado Springs for a taping of their daily broadcast. Here are some of my behind the scenes memories:
During the session, the interviewers asked some great questions about the five languages of apology. Gary and I have developed a rapport for interviews like this. Generally, we take turns giving the answers. If we have something to add to the other’s answer, we lift a finger or point to ourselves. When we are asked about teaching kids to apologize, Gary usually points to me and I step in to answer because I have young kids. When theological questions pop up, I point to Gary because he’s a pastor. You should hear what Gary says about forgiveness versus forbearance.
After our session, we toured the building and had lunch in the employee cafeteria. I also enjoyed meeting Jim Daly. He is one humble CEO.
Here are the links to our two radio programs: