What to Say When… You are Really, Truly Sorry
In our book, When Sorry Isn’t Enough, Gary Chapman and I talk about five essential parts of any apology. In this blog post, I’ll talk in detail about our first Apology Language: Expressing Regret. Regret focuses on what you did or failed to do and how it affected the other person. The offended one is hurt, and they want to know that you “get it.” Beyond saying, “I am sorry”, what else can you do? An apology has no impact unless it’s specific. [linkback]