Two Simple Things Your Relationships Need For Survival

Gary Chapman is well known as “The Love Language Man.” His New York Times book, The Five Love Languages, selling over 9 million copies, has become a classic. To have blissful relationships, showing love is a must.  To have happy friends and co-workers, showing appreciation is essential. Recently, Dr. Chapman has embraced a second necessary ingredient for healthy relationships: dealing with offenses through apologies and forgiveness.  In May, Gary Chapman and I released When Sorry Isn’t Enough, which tells readers how to make things right with anyone. We believe that these two books fit together like a hand in a glove. Both sets of tools are needed to make relationships work.  Read More »

J.C. Penney Gives a Cheap Apology to America

J.C. Penney launched a 30-second apology advertisement. This is rare. I give them credit for offering a mea culpa. However, they have much more work to do going forward. Our research showed that in order to convey sincerity to all types of listeners, public apologies should include these 5 parts: 1. Expressing regret- Saying “I’m […]

Apologies at Work: An Attorney’s Story of Burying the Hatchet

Quite unexpectedly, he approached me and volunteered he had acted poorly years before. He apologized he had said things about me he found out were not true, and he had been too proud at the time to apologize. I apologized, too, for my behavior.  As a lawyer supposedly trained to bleed away emotion and vitriol, I should have looked past the other lawyer’s comments at the time. In retrospect, I have concluded my wrong was the larger of the two, a wrong compounded by the passage of the years.  I had a clearer sight line on the issue, but I squandered it on a cheap angle: my own pride and anger. In one of life’s shadowy twists, it was the other lawyer who came to possess what I did not: humility. Read More »

Apology from YouVersion

This apology just came to my inbox.  I liked it.  The online Bible company both began and ended the email with expressions of apology.  In the middle, they assured me that they take care to protect my personal information.  I assume that I have permission to copy their apology here (since they sent it to […]

Former Citigroup CEO and Chairman Charles Prince Apologizes to Commission Panel. Apology rating: 1 (out of 5) Stars.

This just in… News agencies are reporting that Charles Prince, former Chairman and Chief Executive of Citigroup, offered an apology today.  A New York Times columnist says, “We are not buying it.” WHAT HE SAID: “I’m sorry the financial crisis has had such a devastating impact for our country…I’m sorry about the millions of people, […]

Dennis Hooper’s Leadership Article on Trust

I’m passing along an article from Leadership Coach Dennis Hooper.  He has great ideas for organizations on his website:  Building Future Leaders. What betrayals of trust have you seen at work?  Were apologies offered?  Received? Betrayal of Trust—How to Recover by Dennis Hooper, copyright © 2009, published in the Houston Home Journal on November 14, […]

E-mail Errors

I exchanged these emails with Dennis Hooper, a business leader: ********************************************************* On Wed, Dec 16, 2009 at 12:29 PM, Dennis Hooper <> wrote: Dear friends– I apologize deeply that I errantly delivered a personal e-mail to you.  I do not know how it occurred, but I’m sure that something I did caused the problem.  I […]