I’m Just Not Feeling It. Why So Many Apologies Fall Flat
Before Gary Chapman and I wrote When Sorry Isn’t Enough, we asked 400 people what they look for in sincere apologies. We found that their answers fell into these five categories (we call them ‘apology languages’):
-
Apology Language #1: Expressing Regret “I am sorry.”
-
Apology Language #2: Accepting Responsibility “I was wrong.”
-
Apology Language #3: Restitution-Making Amends “What can I do to make it right?”
-
Apology Language #4: Genuinely Repenting “I want to change.”
-
Apology Language #5: Requesting Forgiveness “Will You Please Forgive me?”
[linkback]