Our Apology Survey Results
Before Gary Chapman and I wrote When Sorry Isn’t Enough, we surveyed 400 people about what they look for in… read more
Before Gary Chapman and I wrote When Sorry Isn’t Enough, we surveyed 400 people about what they look for in… read more
Geithner apologizes for not paying $34K in taxes I’ve devised a rating system based upon the book I co-authored with… read more
Singer Chris Brown issued an apology Sunday for an incident in which he allegedly assaulted his girlfriend, pop singer Rihanna,… read more
I’d like to recommend http://blog.perfectapology.com/ to my readers. Here is a post they made about my comments last month: As… read more
The following letters from Ted Haggard, former senior pastor of New Life Church in Colorado, and his wife, Gayle, were… read more
After three years of surveys, we have concluded that there are five basic elements to an apology. We have titled them the five languages of apology. Each person has a primary apology language, and one of the five speaks more deeply to them emotionally than the other four. The danger is that if you don’t speak their language, they may consider your apology to be insincere.
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