What to Say When… Your Co-Worker Wants a Better Apology From You
Scenario: Francis works in an office in Chicago where she gets along well with her coworkers. But one afternoon a… read more
Scenario: Francis works in an office in Chicago where she gets along well with her coworkers. But one afternoon a… read more
What we have discovered in our research is that there are five fundamental aspects of an apology. We call them the five languages of apology. Each of them is important. But for a particular individual, one or two of the languages may show your sincerity more effectively than the others. That is, when you cover their primary language of apology, you make it easier for them to genuinely forgive you. When you fail to speak their language, it makes forgiveness more difficult.
Scenario: “We don’t understand our daughter-in-law,” said Katherine. “She has told us that she doesn’t want us to visit our… read more
I received a follow-up question from a male reader named “Krist”. I thought many of you could relate to his… read more
Today, I spent a super-enjoyable hour talking about the book I co-authored with Gary Chapman, When Sorry Isn’t Enough with Lynne… read more
The Ohio man convicted of holding three women captive in his Cleveland house for over a decade and raping them repeatedly… read more
Scenario: Joy and Rich were arguing more often than they ever had before during their five years of marriage. Financially,… read more